# Email is not sending on Order Confirmation **URL:** \ **Category:** Questions\ **Created:** [June 11, 2024, 10:13am UTC](https://forum.litium.com/t/email-is-not-sending-on-order-confirmation/3281 "2024-06-11T10:13:24Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Arham](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@Arham](https://forum.litium.com/u/Arham)\ **Post date:** [June 11, 2024, 10:13am UTC](https://forum.litium.com/t/email-is-not-sending-on-order-confirmation/3281/1 "2024-06-11T10:13:24Z")
I have creating the order successfully but no email is shhoting when the order is confirmed i added the email configuration in backoffice and also have smtp in my web.config. i dont know what is happening why email is not sending as the proper code is written for it…one more thing we are performing the migration activity the email is properly sending on the older tenant and we applied the same configuration here but email is not sending…plz help its urgent Litium version: 7 ---
**Author:** ![patric.forsgard](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/patric.forsgard/32/10_2.png) [@patric.forsgard](https://forum.litium.com/u/patric.forsgard)\ **Post date:** [June 11, 2024, 10:39am UTC](https://forum.litium.com/t/email-is-not-sending-on-order-confirmation/3281/2 "2024-06-11T10:39:19Z")
Hi, I think you should open an support case with details about the issue, customer etc so the support can help you with the issue. ---
**Author:** ![patric.forsgard](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/patric.forsgard/32/10_2.png) [@patric.forsgard](https://forum.litium.com/u/patric.forsgard)\ **Post date:** [June 11, 2024, 10:39am UTC](https://forum.litium.com/t/email-is-not-sending-on-order-confirmation/3281/3 "2024-06-11T10:39:27Z")
Closed on June 11, 2024, 10:39am UTC