# Klarna integration missing folder "ProviderReportCallbackItem"

**URL:** <https://forum.litium.com/t/klarna-integration-missing-folder-providerreportcallbackitem/2551>\
**Category:** Questions\
**Tags:** klarna, litium-7\
**Created:** [April 25, 2022, 7:20am UTC](https://forum.litium.com/t/klarna-integration-missing-folder-providerreportcallbackitem/2551 "2022-04-25T07:20:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![victorjonsson](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@victorjonsson](https://forum.litium.com/u/victorjonsson)\
**Post date:** [April 25, 2022, 7:20am UTC](https://forum.litium.com/t/klarna-integration-missing-folder-providerreportcallbackitem/2551/1 "2022-04-25T07:20:36Z")

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From out of nowhere we started to get exceptions with the following message:

Could not find a part of the path ‘\[ad.litiumdrift.se](http://ad.litiumdrift.se)\dfs\Litiumdrift03\Jollyroom-Rev2\Files\KlarnaV3\Buckets\ProviderReportCallbackItem’.

We have created the folder now but the question is what the consequences are when we have been missing this folder for two days (~5000 messages sent to the logs during these two days)? Do we need to take any further action at this point?

Best regards  
Victor

Litium version: _[Version number]_

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**Author:** ![steve.redstorm](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/steve.redstorm/32/14_2.png) [@steve.redstorm](https://forum.litium.com/u/steve.redstorm)\
**Post date:** [April 25, 2022, 8:16am UTC](https://forum.litium.com/t/klarna-integration-missing-folder-providerreportcallbackitem/2551/2 "2022-04-25T08:16:09Z")

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This folder is used for Klarna notifications to update the payment status so if it has been missing for 2 days then lots of payments statuses has not been updated and might need to be handled manually if notifications callbacks has timed out.

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**Author:** ![anusha.ganegoda](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/anusha.ganegoda/32/58_2.png) [@anusha.ganegoda](https://forum.litium.com/u/anusha.ganegoda)\
**Post date:** [April 25, 2022, 9:29am UTC](https://forum.litium.com/t/klarna-integration-missing-folder-providerreportcallbackitem/2551/3 "2022-04-25T09:29:28Z")

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since there was an exception, Klarna might have not got the reply from Litium. Which means, Klarna would most probably re-play the message again, and Litium will handle it.  
I suggest waiting for another day or two to see whether all payment status are getting resolved to a final state: Paid, Reserved, Cancelled or Refunded.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex030/uploads/litium/original/1X/12eddac3b8b661de1db86af10ac8151b571e6fb9.png) [@system](https://forum.litium.com/u/system)\
**Post date:** [May 23, 2022, 9:29am UTC](https://forum.litium.com/t/klarna-integration-missing-folder-providerreportcallbackitem/2551/4 "2022-05-23T09:29:50Z")

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