# Orders missing in Litium backoffice **URL:** \ **Category:** Questions\ **Tags:** litium-7\ **Created:** [March 25, 2020, 10:37am UTC](https://forum.litium.com/t/orders-missing-in-litium-backoffice/1401 "2020-03-25T10:37:34Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![abergman](https://avatars.discourse-cdn.com/v4/letter/a/3da27b/32.png) [@abergman](https://forum.litium.com/u/abergman)\ **Post date:** [March 25, 2020, 10:37am UTC](https://forum.litium.com/t/orders-missing-in-litium-backoffice/1401/1 "2020-03-25T10:37:34Z")
Our customer experience that some orders are not found in sales module in Litium backoffice, even if the order exist in DB. I guess it is because the order does not exist in the search index. - What could be the cause of the order not being included in the search index? - Could this be fixed by a scheduled rebuild or update of the search index? - What is the difference between Rebuild and Update search index in Litium backoffce? Litium version: 7.2 ---
**Author:** ![steve.redstorm](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/steve.redstorm/32/14_2.png) [@steve.redstorm](https://forum.litium.com/u/steve.redstorm)\ **Post date:** [April 6, 2020, 8:32am UTC](https://forum.litium.com/t/orders-missing-in-litium-backoffice/1401/2 "2020-04-06T08:32:20Z")
If you still need help with this topic you can escalate this to Litium [support](https://support.litium.se/) for help. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex030/uploads/litium/original/1X/12eddac3b8b661de1db86af10ac8151b571e6fb9.png) [@system](https://forum.litium.com/u/system)\ **Post date:** [May 4, 2020, 8:32am UTC](https://forum.litium.com/t/orders-missing-in-litium-backoffice/1401/3 "2020-05-04T08:32:20Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.