# Payment info empty

**URL:** <https://forum.litium.com/t/payment-info-empty/1696>\
**Category:** Questions\
**Tags:** litium-7\
**Created:** [October 13, 2020, 9:17am UTC](https://forum.litium.com/t/payment-info-empty/1696 "2020-10-13T09:17:41Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Jessica](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/jessica/32/298_2.png) [@Jessica](https://forum.litium.com/u/Jessica)\
**Post date:** [October 13, 2020, 9:17am UTC](https://forum.litium.com/t/payment-info-empty/1696/1 "2020-10-13T09:17:41Z")

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We have a problem that it look like then session times out or something like that, and then we don’t have any paymentinfo left, have anyone had that problem? What is the best solution is it to have like a popup with a refresh button? Or what should i do? or should we have a longer time on the session? We have KlarnaV3 och Directpay

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**Author:** ![steve.redstorm](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/steve.redstorm/32/14_2.png) [@steve.redstorm](https://forum.litium.com/u/steve.redstorm)\
**Post date:** [October 13, 2020, 12:00pm UTC](https://forum.litium.com/t/payment-info-empty/1696/2 "2020-10-13T12:00:18Z")

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You can save the cart in a cookie and let it load in new session. It is supported out of the box to save cart, in BO =\> Settings =\> Sales =\> Shopping Cart.

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**Author:** ![Jessica](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/jessica/32/298_2.png) [@Jessica](https://forum.litium.com/u/Jessica)\
**Post date:** [October 13, 2020, 12:50pm UTC](https://forum.litium.com/t/payment-info-empty/1696/3 "2020-10-13T12:50:34Z")

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It is only paymentinfo that missing, not other stuff.

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**Author:** ![utku](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/utku/32/62_2.png) [@utku](https://forum.litium.com/u/utku)\
**Post date:** [October 13, 2020, 1:41pm UTC](https://forum.litium.com/t/payment-info-empty/1696/4 "2020-10-13T13:41:47Z")

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What is the exact problem? Is order placed? Is it paid or reserved in Klarna? Is the transaction reference or number that is missing?

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**Author:** ![Jessica](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/jessica/32/298_2.png) [@Jessica](https://forum.litium.com/u/Jessica)\
**Post date:** [October 13, 2020, 2:08pm UTC](https://forum.litium.com/t/payment-info-empty/1696/5 "2020-10-13T14:08:52Z")

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No it is before the order is placed, it is when the customer should select delivery.

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**Author:** ![utku](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/utku/32/62_2.png) [@utku](https://forum.litium.com/u/utku)\
**Post date:** [October 14, 2020, 7:58am UTC](https://forum.litium.com/t/payment-info-empty/1696/6 "2020-10-14T07:58:23Z")

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Is it standard accelerator checkout page? Are there any changes in the code? Where is the selection of the delivery? On the checkout page or on the klarna checkout widget (are you using KSS) or via an add-on like Unifaun? It seems that you are somehow skipping to set the payment info of the order carrier in the shopping card.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex030/uploads/litium/original/1X/12eddac3b8b661de1db86af10ac8151b571e6fb9.png) [@system](https://forum.litium.com/u/system)\
**Post date:** [November 11, 2020, 7:58am UTC](https://forum.litium.com/t/payment-info-empty/1696/7 "2020-11-11T07:58:23Z")

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