# The app could not be installed

**URL:** <https://forum.litium.com/t/the-app-could-not-be-installed/2728>\
**Category:** Questions\
**Tags:** litium-8\
**Created:** [October 19, 2022, 10:07am UTC](https://forum.litium.com/t/the-app-could-not-be-installed/2728 "2022-10-19T10:07:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![KarwanAzar](https://avatars.discourse-cdn.com/v4/letter/k/94ad74/32.png) [@KarwanAzar](https://forum.litium.com/u/KarwanAzar)\
**Post date:** [October 19, 2022, 10:07am UTC](https://forum.litium.com/t/the-app-could-not-be-installed/2728/1 "2022-10-19T10:07:31Z")

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Hey.

I’ve been trying for a really long time to install klarna-payment-1.  
Every time I simply get an error message saying “App can not be installed”.

The message log says:

IDX20803: Unable to obtain configuration from: ‘System.String’.  
—\> System.IO.IOException: IDX20807: Unable to retrieve document from: ‘System.String’. HttpResponseMessage: ‘System.Net.Http.HttpResponseMessage’, HttpResponseMessage.Content: ‘System.String’.

There is more in the message log but I think this is the main error and I’m not sure why.

Does anyone have any ideas?

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**Author:** ![steve.redstorm](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.litium.com/steve.redstorm/32/14_2.png) [@steve.redstorm](https://forum.litium.com/u/steve.redstorm)\
**Post date:** [October 19, 2022, 12:44pm UTC](https://forum.litium.com/t/the-app-could-not-be-installed/2728/2 "2022-10-19T12:44:18Z")

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Seems like similar error [here](https://forum.litium.com/t/install-direct-payment-shipment-locally/2528)

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**Author:** ![KarwanAzar](https://avatars.discourse-cdn.com/v4/letter/k/94ad74/32.png) [@KarwanAzar](https://forum.litium.com/u/KarwanAzar)\
**Post date:** [October 20, 2022, 10:09am UTC](https://forum.litium.com/t/the-app-could-not-be-installed/2728/4 "2022-10-20T10:09:47Z")

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Same exact error, I simply used the yaml from the docs and it works.  
Thanks.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex030/uploads/litium/original/1X/12eddac3b8b661de1db86af10ac8151b571e6fb9.png) [@system](https://forum.litium.com/u/system)\
**Post date:** [November 17, 2022, 10:10am UTC](https://forum.litium.com/t/the-app-could-not-be-installed/2728/5 "2022-11-17T10:10:08Z")

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Closed on November 17, 2022, 10:10am UTC

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