Scenario: 1- Customer orders article A and B. 2- Article A will be delivered in a partial delivery and payment gets paid 3- Customer doesn’t want article B anymore and we need to cancel that part of the order (the delivery is still in processing state) Problem: In step 3 I set the delivery stat…

so, in step 2, I suppose you have splited the order into two deliveries, Delivery for A and Delivery for B. and Delivery for A should be “Delivered” and the payment is splited now to two, one paymentinfo for payment A and another payment for payment B, and payment for A is “Paid”, and payment for B…

Correct! We are using only Adyen [Version=4.7.115.0] i this solution.

So I think you need also to do this approach: [image] Change a Klarna order after it's Reserved Questions It is bit tricky to handle a partial cancellation, because the payment providers, including Klarna do only allow to cancel the remaining amount. As at now, clear way …

Any updates @anusha.ganegoda ? :smiley:

Cancel partial delivery and payment

Questions

aram April 19, 2021, 6:47am 5

Not really, since my case is a bit different with what you are referring to. In my case we actually want is to cancel the remaining amount and that should be possible according to Anusha:

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Cancel partial delivery and payment

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