Orders missing in Litium backoffice

Questions
1

Our customer experience that some orders are not found in sales module in Litium backoffice, even if the order exist in DB.

I guess it is because the order does not exist in the search index.

  • What could be the cause of the order not being included in the search index?

  • Could this be fixed by a scheduled rebuild or update of the search index?

  • What is the difference between Rebuild and Update search index in Litium backoffce?

Litium version: 7.2

2

If you still need help with this topic you can escalate this to Litium support for help.